10 Things Customer Service Can Learn from the Best Hotels
The holiday season is here. And, extreme customer care should be top of mind for all companies. Being on the front lines means employees have the power to make or break your brand and customer experience. This is especially important during a time of year that is of critical importance to the strength and perception […]
3 Companies Where People Love to Work
How businesses achieve a love connection with their company needs scrutiny and communication about how it works at prominent corporations like Wegmans Food Markets, Inc., Salesforce.com, and Southwest Airlines. Their common interest in articulated values, employee empowerment, and extensive learning options also shows how the Human Resource function has changed. Best Practices Institute’s Most Loved Workplace® investigation […]