Regrettable Retention: The Leadership Blind Spot Hiding in Your Turnover Data

Regrettable Retention: The Leadership Blind Spot Hiding in Your Turnover Data

Here is what I have observed. Most leaders celebrate low turnover without asking a harder question: why are these people actually staying? Gartner has a name for the answer nobody wants to hear. Regrettable retention. Keeping people who are comfortable, not people who are committed. Laura Sorensen, the Chief People Officer at First Watch, told […]