Case Studies: Companies That Boosted Engagement with Certification

Case Studies: Companies That Boosted Engagement with Certification

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Employee engagement is a vital driver of success for organizations across industries. Yet, a recent Gallup poll shows that only 32% of U.S. employees report being engaged at work. This statistic highlights the need for actionable strategies to bridge workforce satisfaction and productivity gaps. 

One proven solution is certification in employee engagement programs, such as the Most Loved Workplace® certification. These workplace certification programs offer a structured framework to foster recognition, improve retention strategies, and promote employee development.

Here, we explore real-world success stories of companies that transformed their workplace culture through certification and reaped tangible benefits.

The Impact of Certification on Employee Engagement

Certification programs provide organizations with tools and metrics to evaluate and enhance workplace satisfaction. By prioritizing respect, collaboration, and a sense of belonging, certified organizations achieve higher levels of engagement, which directly correlates with better performance, lower turnover, and a positive work environment.

These achievements are key to being recognized among the best companies to work for. Let’s examine how top organizations achieved remarkable results with workplace certification programs.

  1. Televerde: Purpose-Driven Transformation

Televerde exemplifies how purpose and engagement can align to create a thriving workplace. As a Most Loved Workplace®, Televerde emphasizes second-chance employment, with 70% of its workforce comprising incarcerated women. This purpose-driven model provides extensive training, career development, and empowerment opportunities.

An Infographic showing that Televerde’s purpose-driven model, with 70% second-chance workers, boosts trust, collaboration, and growth. Certification solidified their success.

Through these efforts, Televerde has achieved:

  • A nurturing and supportive workplace culture.
  • Increased employee morale and productivity.
  • A significantly lower recidivism rate among participants compared to national averages.

The company’s certification highlights its success in building trust, collaboration, and mutual respect. It proves that investing in employees’ potential can lead to personal and organizational growth. It also secures the company’s reputation as one of the best companies to work for in its field.

  1. Bizzabo: Fostering Employee Well-Being

Bizzabo, a leading event software company, showcases how prioritizing employee well-being leads to success. Certified as a Most Loved Workplace®, Bizzabo focuses on creating a culture of support and respect. Key initiatives include:

  • Quarterly mental health days to reduce burnout.
  • Generous paid time off policies.
  • Zero out-of-pocket insurance costs for employees.

Bizzabo also emphasizes diversity, equity, and inclusion, earning recognition as a top workplace for LGBTQ+ employees. These initiatives have resulted in higher job satisfaction, improved retention, and a motivated workforce, further cementing their position as a recipient of the best employers award.

  1. Kaplan: Sustained Employee Satisfaction

Kaplan, a global educational services provider, exemplifies sustained excellence in employee engagement. Achieving Most Loved Workplace® certification for four consecutive years, Kaplan credits its success to:

  • Transparent leadership practices that foster trust.
  • Opportunities for career advancement and personal growth.
  • A culture of collaboration and open communication.

By prioritizing these elements, Kaplan has created an environment where employees feel valued and inspired to contribute to the organization’s mission. Their recognition as one of the best companies to work for highlights the effectiveness of their workplace certification programs.

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Louis Carter
  1. AmeriHealth Caritas: Focusing on Mission and Inclusion

AmeriHealth Caritas, a leader in healthcare solutions, exemplifies how a strong mission can drive employee engagement. As a Most Loved Workplace®, the organization prioritizes inclusivity, teamwork, and its commitment to serving vulnerable populations. Key strategies include:

  • Hosting regular “mission moments” to celebrate employee contributions to the organization’s goals.
  • Comprehensive employee assistance programs supporting mental health and financial well-being.
  • Initiatives that strengthen a culture of diversity and equity.

This focus on collaboration and shared purpose has resulted in higher retention rates and a motivated workforce aligned with the company’s values. Their success is a testament to the value of pursuing the best employers award.

  1. Cross Country Healthcare: Championing Flexibility and Support

Cross Country Healthcare, a leader in workforce solutions for the healthcare industry, has been recognized as a Most Loved Workplace® for its employee-first approach. The company’s initiatives focus on building a supportive and adaptable work environment, including:

  • Flexible schedules for employees balancing work and personal responsibilities.
  • Comprehensive health and wellness programs to reduce stress.
  • Strong leadership engagement to foster trust and accountability.

Cross Country Healthcare has cultivated a positive workplace culture that drives engagement and loyalty by prioritizing employee support and flexibility. Their recognition among the best companies to work for illustrates the benefits of investing in workplace certification programs.

Key Benefits of Certification in Employee Engagement

Organizations that pursue certification programs like Most Loved Workplaces® benefit from the following:

  1. Enhanced Recognition: Highlighting employee achievements fosters a culture of appreciation and motivation.
  2. Improved Retention: Engaged employees are less likely to seek opportunities elsewhere.
  3. Employee Development: Offering training and growth opportunities encourages loyalty and skill enhancement.
  4. Stronger Employer Branding: Certification establishes the organization as an employer of choice, attracting top talent.

Why Workplace Certification Is Vital

Programs like Most Loved Workplace® provide organizations with actionable insights and tools to improve workplace sentiment. Backed by extensive research, these certifications evaluate key metrics such as respect, collaboration, and inclusivity, ensuring companies are recognized for their efforts.

Final Word

The success stories of Televerde, Bizzabo, Kaplan, AmeriHealth Caritas, and Cross Country Healthcare demonstrate how certification can transform workplace culture and boost employee engagement. These organizations have set benchmarks for creating supportive and thriving workplaces by prioritizing respect, recognition, and development. Ready to join the ranks of the best companies to work for? Contact Best Practice Institute today to learn how your company can achieve certification and revolutionize employee engagement.

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Frequently Asked Questions

The biggest large employer culture challenges during a spinout or major transformation include: maintaining consistent culture signals across geographically dispersed teams, preventing a vacuum of identity when the legacy brand disappears, and preserving the informal trust networks that made the old organization function. Companies like Kyndryl, which spun out of IBM with 73,000 employees across 5 continents, show that culture infrastructure—systematic onboarding, explicit values, leadership accessibility—must be deliberately built, not assumed to transfer.

Maintaining consistent culture across global offices requires moving from aspirational values to operational infrastructure. The evidence from Kyndryl's Most Loved Workplace certification shows that when employees in Asia Pacific, Europe, North America, South America, and the UK independently describe their culture using the same language—'flexible work,' 'you are heard,' 'career and learning outcomes'—it is not coincidence. It is the result of systematic design: shared onboarding, visible leadership behavior, and consistent feedback loops that translate values into daily experience regardless of location or time zone.

A Most Loved Workplace® certification proves that a company's culture claims are independently verified through employee assessment—not self-reported surveys or marketing copy. The certification uses machine learning to analyze sentiment, emotion, and recurring themes across thousands of employee responses. When a large employer like Kyndryl earns this certification despite a major transformation, it demonstrates that their culture infrastructure survived and scaled through disruption, which is the hardest test any organizational culture can face.

About Louis Carter

Louis Carter is a world-renowned organizational psychologist, founder & CEO of Best Practice Institute and Most Loved Workplace®. Author of 12 bestselling leadership books including “In Great Company” (McGraw Hill). Columbia University, Social-Organizational Psychology.

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