Articles
Go deep and execute.
The Best HR Practices in the Hospitality Industry
In the hospitality industry, the quality of your customer services and staff responsiveness has a direct impact on the image and reputation of your hotel, as well as its bottom line. Being the frontline brand ambassadors, the performance of your employees...
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To Be Great at Sales, Know Your True Customer and Follow-Up!
For any business, the true mark of success lies in their sales. The amount of sales they are able to make per year can mean the difference between bankruptcy and rapid and sustainable growth. A company’s sales are largely influenced by the salespeople they...
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Veteran Recruiting: Keeping the Top US Employers on the Top
Turn on the TV or navigate through at an online job portal, and you are likely to see a report, ad, or article of a company, reading that they are hiring veterans. You may wonder whether they are doing so to honor the service members, or is there some kind...
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Best Practices from Leading Companies on Building Productive Mentoring Programs
New employees have mentors, whether they are appointed by management or they step into the role on their own. Some people like to offer advice and model behavior. Others need and seek it. But, management cannot leave that to chance. Check the Goodreads...
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Moving HR Technology – Best Practices In Switching HRIS/HCM Providers
What do HRIS/HCM strategies do best? User testimonials appreciate the fact that all employee data is in one place with multiple disparate back-office systems and high visibility to employees and managers. But, technology is restless and drives creation of...
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To Rate, Or Not To Rate, That Is The Question
The performance review season is here yet again, and you know the drill. It is the time of the year when you have to call each of your team members into the conference room, and have a one-on-one talk regarding their performance throughout the evaluation...
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5 Keys from Bernie Swain to Help You Follow Your Passion
Bernie Swain is a legend in the speaking industry. He’s represented the greats from Colin Powell and Tom Brokaw, to Tony Blair and Ronald Regan. But like many entrepreneurs, his success did not come overnight, and it certainly didn’t come easy. He was the...
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4 Ways to Be More Customer-Centric
Being customer-centric is one of the most significant aspects of any company or organization. One could even argue that it is the most important aspect of the company’s existence. We see examples of customer-centric operations in business sectors, such as:...
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The 4 Keys to Growing Up as a Leader and Executive
In today’s hyper-connected corporate world, it would be very difficult for a CEO with a “command-and-control” and silo mentality to lead their company, without adapting to the ever-shifting ocean of change. It is vital that the leader break the mold and...
read moreIn Search of Emotions: Confessions of a Strategic Thinker
In preparation for my new book on Emotional Connectedness, I asked several of my most trusted colleagues from the MG100 to tell me what they thought about the concept of emotional connectedness in business and life. In Search of Emotions: Confessions of a Strategic...
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