What makes employees love their CEO?

People love a CEO who sets a clear direction, tells them the truth, and backs both up with everyday decisions. Not speeches. Decisions. That is what employees describe when they talk about the leaders on our just-released 2026 Most Loved CEOs list. Isn’t loving your CEO just about personality? No. Charisma fills a room for […]

What makes employees love their CEO?

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People love a CEO who sets a clear direction, tells them the truth, and backs both up with everyday decisions. Not speeches. Decisions. That is what employees describe when they talk about the leaders on our just-released 2026 Most Loved CEOs list.

Isn’t loving your CEO just about personality?

No. Charisma fills a room for an hour. What employees remember is whether the CEO was fair when it cost something, present when things were hard, and willing to listen when the news was bad.

Where do employees actually see it?

In areas such as workload, recognition, development, and how the hard moments get handled. A CEO can say “our people come first” every quarter. Employees check it against who got the extra work, who got thanked, who got the stretch role, and what happened the last time someone raised a problem.

How would you know what your people think of you?

You probably don’t, and that’s normal. Direct reports soften it. Exit interviews soften it more. In the Love of Workplace Index™, one of the five love statements employees rate is simply “I love my CEO.” It’s anonymous, and it’s run by someone outside the company. That’s why people answer it honestly.

What should a CEO do first?

Ask, then show what you did with the answer. Pick one thing your people raised, fix it, and tell them you fixed it because they said so. Then ask again next cycle. Trust grows from that loop, not from the first survey.

What do employees at companies with Most Loved CEOs say about their organizations?

The 2026 Most Loved CEOs list recognizes leaders whose own employees say they feel respected, supported, and proud to work for them. Across industries including technology, financial services, healthcare, hospitality, construction, professional services, and more, these CEOs are identified using the Most Loved Workplace® research model, which looks at emotional commitment, trust in leadership, inclusion, and real opportunities for growth.

How does your culture look from the outside? Do your employees feel connected to your organization? Your free Most Loved Workplace® Opportunity Report gives you an outside read.

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Frequently Asked Questions

The biggest large employer culture challenges during a spinout or major transformation include: maintaining consistent culture signals across geographically dispersed teams, preventing a vacuum of identity when the legacy brand disappears, and preserving the informal trust networks that made the old organization function. Companies like Kyndryl, which spun out of IBM with 73,000 employees across 5 continents, show that culture infrastructure—systematic onboarding, explicit values, leadership accessibility—must be deliberately built, not assumed to transfer.

Maintaining consistent culture across global offices requires moving from aspirational values to operational infrastructure. The evidence from Kyndryl's Most Loved Workplace certification shows that when employees in Asia Pacific, Europe, North America, South America, and the UK independently describe their culture using the same language—'flexible work,' 'you are heard,' 'career and learning outcomes'—it is not coincidence. It is the result of systematic design: shared onboarding, visible leadership behavior, and consistent feedback loops that translate values into daily experience regardless of location or time zone.

A Most Loved Workplace® certification proves that a company's culture claims are independently verified through employee assessment—not self-reported surveys or marketing copy. The certification uses machine learning to analyze sentiment, emotion, and recurring themes across thousands of employee responses. When a large employer like Kyndryl earns this certification despite a major transformation, it demonstrates that their culture infrastructure survived and scaled through disruption, which is the hardest test any organizational culture can face.

About Louis Carter

Louis Carter is the Founder and CEO of Best Practice Institute (BPI) and Most Loved Workplaces®, a global research and certification organization helping companies build workplaces employees love. He is the creator of the Love of Workplace Index™, a research-based framework used to measure emotional connection between employees and their organizations and predict performance, retention, and culture outcomes. Carter is the author of more than a dozen books on leadership, talent development, and management best practices and has advised Fortune 500 companies, government agencies, and global organizations on leadership and culture transformation. He also hosted the Leader Show, a leadership interview series featured on Newsweek for five years, interviewing executives and leadership experts about leadership and the future of work. His work on workplace culture and leadership has been featured in major publications including Newsweek, The Wall Street Journal, and The Economist. Learn more in “How Louis Carter’s Most Loved Workplace Measures What Really Matters” (New York Business Now) and “Beyond Employer Branding: How Louis Carter Built the Global Standard for Workplace Culture” (NY Tech Media)

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