In the hospitality industry, the quality of your customer services and staff responsiveness has a direct impact on the image and reputation of your hotel,
For any business, the true mark of success lies in their sales. The amount of sales they are able to make per year can mean
Turn on the TV or navigate through at an online job portal, and you are likely to see a report, ad, or article of a
New employees have mentors, whether they are appointed by management or they step into the role on their own. Some people like to offer advice
What do HRIS/HCM strategies do best? User testimonials appreciate the fact that all employee data is in one place with multiple disparate back-office systems and
Bernie Swain is a legend in the speaking industry. He’s represented the greats from Colin Powell and Tom Brokaw, to Tony Blair and Ronald Regan.
Being customer-centric is one of the most significant aspects of any company or organization. One could even argue that it is the most important aspect of the company’s
In today’s hyper-connected corporate world, it would be very difficult for a CEO with a “command-and-control” and silo mentality to lead their company, without adapting
In preparation for my new book on Emotional Connectedness, I asked several of my most trusted colleagues from the MG100 to tell me what they
A merger-acquisition is such a delicate process, a majority of businesses don’t do it effectively. According to several studies, a staggering percentage of merger-acquisitions fail
Organizational change often fails, not because of poor ideas, but because of emotional resistance and misalignment. At Louis Carter, we help you tackle the human side of change head-on. From silos to fear of the unknown, we identify what truly holds your team back and replace resistance with purpose. Our proven methodology empowers leaders to create emotionally connected, high-performing workplaces where change isn’t feared, it’s embraced.
A blame culture manifests when employees pass responsibility to others for mistakes or lack of accountability. Blame cultures reinforce themselves when managers blame direct reports or lower level employees rather than taking responsibility themselves. Taking
The autocratic leadership style, usually seen in big bureaucratic institutions, is also found in some small and medium sized companies with other organizational structures. This leadership style’s main advantage is that managers and direct reports
The Top Most Loved Workplaces will be recognized in a special December 2021 edition of the Hesselbein Forum’s Leader to Leader published by John Wiley and Sons NEW YORK—JAN 5, 2020—Louis Carter, CEO of Best
Chris Worley, one of the most prolific and innovative professor-researchers in the field of organization development will join me to discuss his newest work and research on how agility is being extended to an idea
A critical factor driving success in the corporate world is strong leadership. A great leader, even in the most challenging environments, can coach, guide, inspire, and maintain team spirit. Strong leadership is especially crucial in
5 Secrets for Creating Breakthrough Products, Services, and Solutions
This article will bring you through 8 steps toward creating and sustaining your leadership legacy. It includes thought statements, examples, and cases to help you feel and think more deeply about what you want to
Inspiration is all around us if we look close enough. Inspiration comes in many forms – from first responders to the people who help us daily. In this article, though, we look deeper at the
