In the hospitality industry, the quality of your customer services and staff responsiveness has a direct impact on the image and reputation of your hotel,
For any business, the true mark of success lies in their sales. The amount of sales they are able to make per year can mean
Turn on the TV or navigate through at an online job portal, and you are likely to see a report, ad, or article of a
New employees have mentors, whether they are appointed by management or they step into the role on their own. Some people like to offer advice
What do HRIS/HCM strategies do best? User testimonials appreciate the fact that all employee data is in one place with multiple disparate back-office systems and
Bernie Swain is a legend in the speaking industry. He’s represented the greats from Colin Powell and Tom Brokaw, to Tony Blair and Ronald Regan.
Being customer-centric is one of the most significant aspects of any company or organization. One could even argue that it is the most important aspect of the company’s
In today’s hyper-connected corporate world, it would be very difficult for a CEO with a “command-and-control” and silo mentality to lead their company, without adapting
In preparation for my new book on Emotional Connectedness, I asked several of my most trusted colleagues from the MG100 to tell me what they
A merger-acquisition is such a delicate process, a majority of businesses don’t do it effectively. According to several studies, a staggering percentage of merger-acquisitions fail
Organizational change often fails, not because of poor ideas, but because of emotional resistance and misalignment. At Louis Carter, we help you tackle the human side of change head-on. From silos to fear of the unknown, we identify what truly holds your team back and replace resistance with purpose. Our proven methodology empowers leaders to create emotionally connected, high-performing workplaces where change isn’t feared, it’s embraced.
The response from the world to COVID-19 has led to the greatest organizational transition of our times. Social distancing is the new normal and we are in an era of unprecedented isolation, disconnection, and financial
In my best practices books, I judge company initiatives by its innovation of design, customization and fit with your company strategy, and achievement of desired outcomes. The factors that affect your initiative’s effectiveness are based
The Chief Executive Officer or CEO is the spearhead, the brains, and the driving force behind the entire operation – and typically make the most visible leadership mistakes in the company. It all begins and
True Leadership in Healthcare During and Post COVID-19: 21 Actionable Tips As we face the most significant public health crisis of modern times, effective leadership in healthcare has never been more critical. Whether you
Times of crisis elicit the very best and very worst of human behavior, and the medical world is not immune to this dichotomy. Healthcare workers have made unquestionably admirable sacrifices this year, but horror stories
Many underestimate the importance of personal connection- and especially how difficult and complicated it can be for most people to practice. Humans are emotional beings, and being able to forge meaningful personal connections with those
Hubristic leaders, characterized by excessive pride, lack of agility, and overconfidence, can harm organizations. Their destructive decision-making and breakdowns in communication are crucial issues that leaders, especially at the C-level, must address by embracing humility
“We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient.”– Jeff Bezos Jeff Bezos believes in an
