The Benefits Of Informal Performance Review Process (Part 7 of 7)

Here's the thing. Everybody's thinking about changing their performance management system. Somebody has some idea about throwing it out the door or making it more prevalent inside their company. Everybody's got different ideas around this topic area.

If we change our thinking around performance management and begin to think of it more around behavioral change, around feed forward, around consistent feedback for people and we change the coaching conversation with employees, what we end up doing is thinking about performance management as a way to change and transform our employees on a consistent basis rather than just as a rating system.

When you think of performance management as solving a problem, you win or you lose. When you think of performance management as helping transform a human being, you'll always win.

How to Make Your Clients and Employees Love You – Perfect Customer Care (Part 6 of 7)

Transform at the top. It's so important that the leadership shows that they care and they love and they respect and they're part of the DNA of that organization.

Bernard Marcus is the founder of Home Depot. He has the DNA of Home Depot inside of him. When I spoke with him, it exudes from him. He talks about the transfer of power to a new CEO that perhaps didn't have the same kind of focus on those values and ethics and beliefs he had when he first started Home Depot. Strong relationships with vendors and also the community. The community loved Home Depot because they could go there, get the best price, and if they happened to be a vendor, they would take them on. He created an ecosystem for community. Hiring people who helped other people in the community and lowering prices. It's kind of a triangle effect where he showed loved for other people, and, as a result, formed one of the largest retail home building organizations in the world.

There's great power in love and in respect for everybody. When you create that nucleus, either within yourself or within others, I guarantee you'll win.

Louis Carter Logo black and white

Just enter your email address an then keep an eye on your inbox.

Thank you! You will receive an email shortly.

employer-badge

Team and Company Alignment Are Critical Components ofLarge-Scale Change

94% of employees that love their workspace and are aligned with its values are 2-4 times more likely to perform more and recommend their company

Subscribe to my newsletter to learn how to gain value alignment, connect your employees emotionally to your business, and get better outcomes.

You have Successfully Subscribed!

Louis Carter Logo black and white

CEO & Founder of Best Practice Institute

Retain your best employees, increase productivity, and create a community that fosters peak performance.

Thank you! You will receive an email shortly.